Having a strong customer base is undoubtedly the most powerful key to any business’s success. Without customers there is no revenue…

From the time the banks evolved until the much of the twentieth century, banks were only a place where we could…

Providing intuitive and empathetic customer service has been a key priority for companies. For organizations today, in this era of Omni-channel…

For e-commerce websites, the conversion rate is one of the most-closely tracked metrics since a healthy rate indicates that customers are…

In this age of digitization, information is the basis for decisions and choices.  The online channel has become the primary mode…

Customer service is such a critical factor that it can make or break a company. A worldwide survey has shown that…

Great product, good prices, appealing website – these are well-accepted as the key ingredients for success. Indeed they are, as they…

Retaining and growing customer base requires businesses to consistently deliver superior online customer support. Customers are looking for online experiences that…

One of the most critical focus areas for online retailing is delivering high-quality customer service because without it, customers tend to…

Efficient and effective customer service is one of  cornerstones of success for businesses. Companies deploy complex technological solutions like CRM systems…