Artificial intelligence is expected to usher in major improvements in operational efficiency and cost savings for businesses. An Oracle study demonstrates…

Whether it be a purchasing online or sorting out issues, customers are looking for a hassle-free and smooth experience when they…

Retaining the attention of a customer online has always been a top priority for ecommerce/ online sales companies. Over the years,…

For insurance companies, there has been a sea change in how business gets done today. Customers are increasingly shifting to online…

Customers today are more than ever in the driving seat. With the power of digital media, they have become more informed…

Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the…

With just a click of a button, customers are today able to gather information, compare features between different products and make…

For banking customers, no doubt the mobile phone has added an additional layer of convenience. With advantages like instant connectivity, ready…

The Banking industry will continue seeing in 2017 the rising trend of customers taking a more active role in managing their…

Web Real Time Communication (webRTC) has been hailed as the future of customer service by industry experts. Supported by tech majors…