Whether it be a purchasing online or sorting out issues, customers are looking for a hassle-free and smooth experience when they…

Retaining the attention of a customer online has always been a top priority for ecommerce/ online sales companies. Over the years,…

As in the case of several other industries, Artificial intelligence (AI) is bringing in tangible changes to the field of customer…

Customers today are more than ever in the driving seat. With the power of digital media, they have become more informed…

Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the…

Banking has experienced sweeping changes with the introduction of technological innovations. Never before have customers had the luxury to choose how…

The airline industry has evolved to become highly competitive. With new airlines entering the market and existing airlines expanding their services,…

In the digital economy, companies are leveraging high tech innovations to do business in a more efficient and faster manner. For…

The convenience of banking online is resulting in more and more customers exploring its usage for accessing banking services.  It’s not…

Customers often form a long-standing opinion about a brand based on their interactions. Even a single experience can have a massive…