In: Customer Service

With Live Help On Your Site-01-01
Get Closer With Your Online Customers With Live Help On Your Site
October 10, 2017

Whether it be a purchasing online or sorting out issues, customers are looking for a hassle-free and smooth experience when they…

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Successful Online Businesses
Following The 3 seconds Rule Is Key for Successful Online Businesses
October 10, 2017

Retaining the attention of a customer online has always been a top priority for ecommerce/ online sales companies. Over the years,…

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Artificial Intelligence Enhances Customer Service-01
Artificial Intelligence Enhances Customer Service But Needs Human Touch For Right Impact
October 4, 2017

As in the case of several other industries, Artificial intelligence (AI) is bringing in tangible changes to the field of customer…

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Companies lose due to poor customer handling
Companies Can Lose Customers from Poor Service
August 30, 2017

Customers today are more than ever in the driving seat. With the power of digital media, they have become more informed…

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Why bots are not enough to drive your company customer support
Why bots are not enough to drive your company customer support
August 26, 2017

Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the…

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4-Ways-Tellers-Can-Use-Video Chat to Increase Customer Rapport
4 Ways Tellers Can Use Video Chat to Increase Customer Rapport
July 22, 2017

Banking has experienced sweeping changes with the introduction of technological innovations. Never before have customers had the luxury to choose how…

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How can real-time engagement benefit the airline industry?
March 2, 2017

The airline industry has evolved to become highly competitive. With new airlines entering the market and existing airlines expanding their services,…

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Technology is driving this journey and co-browsing is changing the face of SaaS business
February 23, 2017

In the digital economy, companies are leveraging high tech innovations to do business in a more efficient and faster manner. For…

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Virtual Banking Support with Video Chat and Co-Browsing Will Increase Customer Satisfaction
February 23, 2017

The convenience of banking online is resulting in more and more customers exploring its usage for accessing banking services.  It’s not…

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3 Ways Brands can Improve the Customer Service without a huge expense
February 19, 2017

Customers often form a long-standing opinion about a brand based on their interactions. Even a single experience can have a massive…

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