Handling customer is the most demanding of all jobs, today through various measures including web based video chat, sharing document online,…

Improving customer service is the best way to improve the relationship with the most precious asset of your company- customers. It…

Time has become a shortage. There is so much to do that we don’t realize when it passes by. Customers feel…

Co-Browsing. It’s not a term you hear very often. In this post we’ll investigate just what co-browsing means, and some of…

If you’re a consumer of business technology, you have undoubtedly spent many hours speaking with vendors and reading white papers that…

It’s November, everyone. As we always, let’s recap on the five best customer service shout outs on Twitter in the past…

Zendesk says its company goal is to, “fully democratize the help desk, making it possible for any company small or large…

There are plenty of things you can do to make the e-shopping experience better for your customers. You can upload useful,…

Aspire 2011 kicks off today and we are excited to interact with partners and customers of LivePerson. For VeriShow, LivePerson integration…

At the heart of VeriShow’s multimedia collaboration is the real-time nature of the platform. When your customers need assistance with purchasing…