In: Customer service

Five Ways to Increase Sales in a Hurry
April 26, 2011

The economy may be sluggish, but online sales are robust. Recently, Forrester Research published their online retail forecast for both the…

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5 Tips for providing A+ e-Customer Service
5 Tips for providing A+ e-Customer Service
March 31, 2011

An article in March 28th New York Times tells the life story of Christopher Ely, a butler trained in his craft…

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the-cyber-customer-is-always-right!
The Cyber Customer is always right!
November 24, 2010

A recent audio story on marketplace (a show on National Public Radio) spotlighted Land’s End – the rugged/smart/ casual clothier known…

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