In: Customer Service

Telemedicine is transforming healthcare organizations
February 19, 2017

Rising cost and inefficiencies within healthcare processes is putting the pressure on healthcare organizations to develop solutions that are cost-effective without…

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How a strong customer support team builds a strong customer base
January 24, 2017

Having a strong customer base is undoubtedly the most powerful key to any business’s success. Without customers there is no revenue…

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Customers are looking for better connectivity, is your brand listening?
January 23, 2017

Today most buying and selling happens over the internet, due to which there is very little one-on-one contact between buyers and…

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Banks must innovate to keep up with customer preferences
January 2, 2017

From the time the banks evolved until the much of the twentieth century, banks were only a place where we could…

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With live online interaction personalized financial advice need not wait
December 5, 2016

The biggest issue with the businesses today is…. not being able to speak to a real person. With the online channel…

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Don’t overload with information, help the customers find the right information
September 20, 2016

In this age of digitization, information is the basis for decisions and choices.  The online channel has become the primary mode…

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5 Steps to Better Customer Service
September 20, 2016

Customer service is such a critical factor that it can make or break a company. A worldwide survey has shown that…

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6 Steps to customer happiness (not just satisfaction) with the tech advancements.
September 20, 2016

The role of high customer satisfaction in a company’s success cannot be underestimated. Research has shown that a happy customer contributes…

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How a good customer service always has your business back
September 9, 2016

Great product, good prices, appealing website – these are well-accepted as the key ingredients for success. Indeed they are, as they…

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Get ahead of the league with 4 touch points for customer experience
Get Ahead of the League With 4 Touch Points for Customer Experience
July 27, 2016

Nowadays, marketers are trying hard to create the best customer experiences through the implementation of various strategies.  Studies have shown that…

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