In: Real-time engagement

Artificial Intelligence Enhances Customer Service-01
Artificial Intelligence Enhances Customer Service But Needs Human Touch For Right Impact
October 4, 2017

As in the case of several other industries, Artificial intelligence (AI) is bringing in tangible changes to the field of customer…

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Where does prompt online live help fit in the sales funnel?
August 20, 2017

With just a click of a button, customers are today able to gather information, compare features between different products and make…

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Banking Sector 2017 Customers to take more control of their financial re...
Banking Sector 2017: Customers to take more control of their financial relationships
July 27, 2017

The Banking industry will continue seeing in 2017 the rising trend of customers taking a more active role in managing their…

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Save on the travel time by conducting client meeting via video chat & co-browsing
March 12, 2017

Business communication has undergone a great deal of reinvention in past decade. The introduction of innumerable technological innovations over years has…

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How can real-time engagement benefit the airline industry?
March 2, 2017

The airline industry has evolved to become highly competitive. With new airlines entering the market and existing airlines expanding their services,…

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Have you ever wondered how hard it is for your customers to interact with your business?
February 19, 2017

Over the years, shifts in the business environment such as  globalization, technological advancements and changing customer expectations has impacted the buying…

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Empower yourself to sell more with Sales Enablement Tools
December 12, 2016

For every organization, its sales target is one of its biggest priorities. Achieving sales goals requires a skillful sales team that…

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Meet the fintech challenge with real time engagement tools
December 8, 2016

A company, business and any organization of this sort has its success dependent on the people it deals with. If the…

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5 Tricks Everyone Can Use to Increase E-commerce Conversions
September 20, 2016

For e-commerce websites, the conversion rate is one of the most-closely tracked metrics since a healthy rate indicates that customers are…

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Don’t overload with information, help the customers find the right information
September 20, 2016

In this age of digitization, information is the basis for decisions and choices.  The online channel has become the primary mode…

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