It’s November, everyone. As we always, let’s recap on the five best customer service shout outs on Twitter in the past month. These are real people talking about the benefits they’ve seen from either employing or interacting with engaging, real-time (and hopefully multimedia-friendly!) online customer service. How much more proof do you need? Companies that are not only reacting to customer demands, but also anticipating and satisfying online shopping preferences, see greater customer loyalty, increased sales and improved issue remediation.

Want one more way to stay ahead of the customer service curve? Check out our list of features and integrations, including our latest Facebook capability to engage more deeply with your customers on the social media platform. Below are other instances where companies are succeeding by leveraging online chat and support. Bravo!

@Delora: Best customer service experience ever. Had a shipping issue on a@LandsEnd order I placed; online chat rep took care of it in minutes.

@GMLumpy: online live chat is the best thing to happen to customer service since… I don’t know the invention of the refund! it’s #awesome #fb

@skemsley: just tried @Fidomobile live chat instead of calling in for customer service (to do something I couldn’t do online) — worked great!

@johnk100: The @TelecomNZ online chat people are great, good customer service indeed.

@SteveSparrow1: Online chat with Sabrina @BritishGas who was superb. Great customer service, nice refund too. No hanging on the telephone. #BritishGas