In: customer support

Hhow-AI-Chatbots-can-save-time-and-help-users-wit- simple-online-issues-better-than-human-chat
How AI Chatbots can save time and help users with simple online issues better than human chat
November 13, 2017

Artificial intelligence is expected to usher in major improvements in operational efficiency and cost savings for businesses. An Oracle study demonstrates…

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With Live Help On Your Site-01-01
Get Closer With Your Online Customers With Live Help On Your Site
October 10, 2017

Whether it be a purchasing online or sorting out issues, customers are looking for a hassle-free and smooth experience when they…

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Co-browsing Insurance Companies-01
With Co-browsing Insurance Companies Can Transform Sales Productivity
October 4, 2017

For insurance companies, there has been a sea change in how business gets done today. Customers are increasingly shifting to online…

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Artificial Intelligence Enhances Customer Service But Needs Human Touch For Right Impact
October 4, 2017

As in the case of several other industries, Artificial intelligence (AI) is bringing in tangible changes to the field of customer…

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Why bots are not enough to drive your company customer support
Why bots are not enough to drive your company customer support
August 26, 2017

Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the…

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Where does prompt online live help fit in the sales funnel?
August 20, 2017

With just a click of a button, customers are today able to gather information, compare features between different products and make…

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4-Ways-Tellers-Can-Use-Video Chat to Increase Customer Rapport
4 Ways Tellers Can Use Video Chat to Increase Customer Rapport
July 22, 2017

Banking has experienced sweeping changes with the introduction of technological innovations. Never before have customers had the luxury to choose how…

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Why is WebRTC the Futuristic Customer Support?
February 19, 2017

Web Real Time Communication (webRTC) has been hailed as the future of customer service by industry experts. Supported by tech majors…

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Providing SaaS then, cobrowsing for customer support is a must!
February 19, 2017

Convenient, low cost and flexible, SaaS has been adopted by enterprises worldwide for a wide range of business processes including sales,…

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How a strong customer support team builds a strong customer base
January 24, 2017

Having a strong customer base is undoubtedly the most powerful key to any business’s success. Without customers there is no revenue…

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