In this time of extreme transparency and immediate public feedback, criticisms and reviews, every business owner shudders at the repercussions that can result from poor customer service. As they should: Twitter, Yelp, and Facebook are some of the first places that consumers go to learn more about a business, product and service.

That being said, companies can build and fortify their reputation for quality customer service and overall operations by receiving compliments and positive reviews on social networks. It’s no secret that multimedia and live chat is helping companies take their customer service to the next level. Don’t forget that people are thankful for great customer service and just as quick to voice their satisfaction. So, make your company part of the great conversations.

Every month, we will compile our favorite list of the top 5 best customer service shout outs on Twitter. These are purely designed to inspire you to take your company’s customer service to the next level. Enjoy!


@StefMoore: Received some awesome customer service from @hostgator‘s live chat on a Sat. morning. Thanks, Gabriel.

@RyanBarton: Always impressed by @mailchimp‘s real-time chat customer service. Plus, they sent me a shirt once upon a time.

@JoeCascio: Can I just say that the customer service help chat on @slicehost is phenomenal? Another successful biz built on customer service. #custserv

@ladysauce: I LOVE that you can chat with customer service instead of calling them. c’mon future, keep it coming.

@gnumoon: Just had a very lovely customer service experience with Amazon. Love live chat for troubleshooting.