VeriShow 4.6 | Release notes

VeriShow 4.6 introduces new, cool-looking live chat buttons, Japanese localization and bug fixing.

Live Chat Buttons Improvements

VeriShow is all about personal interaction. With that in mind, we’ve made the following improvements:

  • The VeriShow live help button now includes a picture – It is now possible to select a picture of an agent to add to a button from a ready-made gallery. It is also possible to add a picture of your choice! This could contribute to a more personal-looking customer experience and contribute to a higher click-through rate.
  • Usability improvements of the button embedding process – We’ve simplified the button embedding process. It is now also no longer necessary to click a ‘Submit’ button to save your button selections, the changes you make are automatically saved.


Live Chat Buttons with Agent Pictures

The button embedding page now provides buttons with agent images


Japanese Localization & Localized Live Help Buttons

VeriShow now provides a localized version in Japanese (session-area) in addition to other languages currently supported: Portuguese (Brazil), Danish and Hebrew.

Accounts that are set to one of these languages now also have the ability to select the button in the relevant language.

Co-browsing Improvement

We’ve made a significant usability improvement to VeriShow’s co-browsing app in the VeriShow for LivePerson solution. In this solution the co-browser now opens within the agent console rather than open in a new window. This provides the agent with a consistent user experience without the need to use additional windows unnecessarily.

Bug fixing

We’ve resolved various technical issues contributing to a more stable platform.

Questions? Demo?

If you have any questions or would like to see any of the above in action, please contact us for a demo.