What Will Be the Future of Co-Browsing in Coming 5 Years?


Escrito por Admin2 el . Posteado en Cobrowsing, Servicio al Cliente, Live Chat, Móvil

World’s population in urban areas predicts that by 2030, 80% of the global population will live in urban areas, and by 2050, seven out of every 10 people will be an urban citizen. The cities are also gradually embracing smart technologies like sensors and Cloud-enabled services and transforming into more responsive, automated dwelling areas. As digital technologies continue to evolve in the human society, here are some predictions about the future role of co-browsing technology in various sectors:

Use of mobile apps to detect city issues

In this impending world of digitally engaged cities, the city administrators will use smart devices to detect city maintenance issues and notify city dwellers about fixes or updates via alerts or notifications. A certain Factcoexist.com Report suggests that virtual town halls will respond to citizensfeedback to make amendments to new zoning plans. City data will be dynamically shared with citizens through heat maps to arrive at collaborative decisions. In this context, it is easy to understand how city administrators may utilize live video chat and co-browsing to interact with citizens on a daily basis.

Use of DNA to treat patients

An IBM Report suggests that soon, genetic science combined with advanced computing technologies will facilitate personalized health care not possible before. In the next five years, according to this Factcoexist.com Report, the diagnosis and individualized treatment procedure of cancer will largely depend on the patient’s genetic sequencing. Thus, the tele-health practitioners may fully embrace live chat facilities with co-browsing to discuss medical cases with patients and other members of the medical fraternity.

Heightened Customer Service in Retail Business

This IBM Report forecasts that both online and brick-and-mortar retailers will embrace more advanced sensing devices, information kiosks, and cognitive technologies to study and store customer choices, guide customers with just-in-time product information, and provide expert assistance on the purchasing process. The retailers ideally want to offer their customers a combination of digital and physical experience that provides the comfort of a face-to-face interaction along with the convenience of anytime, anywhere shopping. Although live video chat and co-browsing are in use in the retail business today, they may become the only options for sales and customer- service operations in another five years.

A digital watchdog to guard against identity theft

In You Will Have a Digital Guardian, the author reports that the year 2012 witnessed more than 12 million identity thefts leading to losses of billions of dollars!  Personal security if future years , as suggested by this article will become a matter of an individualized technology called the “digital guardian,” which will track, monitor, and alert an individual about security issues. The increasingly security-conscious citizens are likely to use live chats systems equipped with co-browsing to discuss such security breaches with authorities through their digital devices.

Digital transformation for the education industry

IBM’s Forecast for the Future Classroom predicts that soon technology will be fully embraced in global education platforms to mitigate the insufficient education levels of the global population. In this global effort, MOOCs  will play a dominant role in making learning content freely available to the public via the Internet. The main objective of technology in education will be to track and monitor how individual students are performing and then tailor the instructions based on individual abilities. In another five years, it is highly likely that individualized education will be imparted through live chat and co-browsing technologies to needy students.


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