When agents speak with customers over the phone, they can offer instant live assistance by simply asking them to provide a unique and random Assistance ID that is automatically presented on your site.
What is VeriTalk?
VeriTalk allows your agents to talk to customers on the phone while co-browsing and sharing off-line content with them at the same time. This is the ultimate support enhancement, turning a basic voice call into a full one-on-one support session – great for hand-holding, sales and technical support.
VeriTalk increases efficiency, sales and first contact resolution!
How does it work?
- The agent speaks with a customer over the phone and asks the customer to open the company web site on their computer.
- Agent asks the customer for the unique Assistance ID presented on company web site. (ID is automatically generated by the VeriTalk plugin – see below).
- The agent enters the number in the Assistance ID field in the Website Visitors page of VeriShow (see below).
- A co-browsing session is instantly opened for browsing or content sharing session – the customer does not have to perform any additional steps to engage with Agent. Simple, easy and quick.
How can I use VeriTalk?
To add this functionality, you need to insert a code snippet to the area of your site where you would like it to be displayed (e.g. footer, help section). This is a brand new feature, so during the this first roll out phase, to get the code, please contact VeriShow’s support or your VeriShow Account Manager.