VeriShare allows customers or field representatives to share with experts live video or a picture of real-life objects easily, and discuss with them in real time.
VeriShare is rich in features and include:
Customer showing to agent a device in real-time by video and agent taking a snapshot and annotating.
VeriShare can be used in various flows, for example, in live chat, where a text chat is used and leads to a VeriShare session, or during a phone call, where the agent connects with the customer and starts a VeriShare session.
The need to broadcast live video to an agent, share an image or let an agent take a snapshot, is applicable is various use cases. For example, it can be used in a healthcare where a patient shares a video or an image of a medical condition. It can also be used in the field by engineers or customers that want to show a real-life object, such as a malfunctioning device.
For best user experience it is helpful that customer use recent smartphone with a stable cellular or WiFi connection. The agent requirements are also minimal including a standard desktop or laptop computer with a broadband internet connection.
The operation of the solution is simple and requires minimal training.
For more information please call us at 1-855-427-5227 or send an email to sales@verishow.com