Mobile-Specific Live Help Button | VeriShow 6.7


Written by 管理 on . Posted in Call button, 移动, Release Notes, Verishow-news

We have just released version 6.7 of VeriShow that supports mobile-specific live help button display and various bug fixes.

Mobile-Specific Live Help Button

We have now added to our standard code embedding additional parameters that allow you to display a different button specifically to mobile (智能手机, tablet) devices. If you are interested in showing a different button for these devices than the one shown for desktop users, you can now choose a different graphic to display.

The two new parameters are:

  • mobile_img_urldetermines the button’s image path for online state for mobile devices. E.g. img_url =”HTTPS://
  • mobile_offline_img_urldetermines the button’s image path for offline state (when no agent available) for mobile devices. E.g. offline_img_url =”HTTPS://

An example of live help button code that displays one button for desktop users and another for mobile is as follows (note the two different URLs per device):

<script type=text/javascriptsrc=”HTTPS:// EXPERT&alignment=bottom_right&isDynamic=false”></script>

For additional instructions, in your VeriShow account please go to Call button > Standard Site > Advanced Embedding.

Bug fixing

The following has been fixed in this version:

  • There was an issue with turning off the desktop notifier (to get incoming call alerts in your desktop)
  • At times turning on video on Android devices would interfere with co-browsing


If you have any questions or would like to have assistance with this type of embedding, please 联系我们.

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