VeriShow 6.5 covers various issues that we identified or reported by customers.
Bugs, fixes and enhancements
We addressed the following issues:
- Initial connection speed between agent and customer has been significantly improved
- There were some instances where the Answer button in Website Visitors flashed even after call was answered
- At times, mobile users were identified as desktop users
- When reaching the maximum number of characters in chat, the text could not be deleted
- In certain scenarios, the chat window would close if the customer navigated to another page
- Phone number character validation has been improved (no letters can now be entered)
If you have any questions regarding any of the above, please contact us.