There are plenty of things you can do to make the e-shopping experience better for your customers. You can upload useful, in-depth information on your website. You can hire and train knowledgeable customer services reps., who act more like personal shoppers than order takers. You can keep multiple lines of communication open via text, audio and video chat. But you can’t be there when your customers shop. You can’t peer over their shoulders and point them to one thing or another. Or can you?

Screen sharing can mimic that experience while retaining all the other convenience benefits of online shopping. Say your customer is struggling with a software issue. If he opts in for live help, you can use our screen-sharing feature to give your service rep. the same view the customer has of his computer. The rep. can then see exactly where the customer is encountering trouble, then solve the problem without going through the inefficient, frustrating process of trying to understand an inexact explanation of what’s happening.

There’s certainly a service benefit to such a capability, but the sales implications are significant too. Plenty of customers want a second opinion on an item before purchasing it. “Do these earrings go with that necklace?” “How do I choose the perfect item for my mother-in-law’s birthday?” “I don’t see an explanation of why this model is more expensive than that one – can you help?” These are high-touch needs that call for co-browsing in real-time, and the screen-sharing function can let you provide that.

Screen sharing allows your reps. to share their screens in real-time or view the customer’s. When both parties have the same image in front of them, it’s easier to have a productive conversation that ends either in a fulfilled service need or a sale that might otherwise not have occurred.

Try the screen sharing application for free: https://b29f4c.n3cdn1.secureserver.net/registration.jsf?type=free