Text chat is a valuable tool in e-business. Most prospects use it with ease to answer basic questions or…

E-businesses want to deliver superior customer service to all their prospects, but enterprises also recognize that for some sales, the demands…

Forrester Research frequently points out the benefits of live online engagement. When e-businesses connect in real time with website visitors, those…

Increase your ROI of your banner/text ad with integrated live rep-based e-sales Differentiate yourself by providing your customers with live-help enhanced…

An article in March 28th New York Times tells the life story of Christopher Ely, a butler trained in his craft…