In: e-tailers

4 Misconceptions About Online Customer Service
September 13, 2011

Ask even the most established e-business about the principles of online customer service, and you’re likely to hear some wild misconceptions….

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Use Live Engagement To Improve PPC Campaigns
July 7, 2011

With the vast majority of e-tailers employing live chat, and many adopting multimedia apps for enhanced customer service, it’s a wonder…

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5 Tips for Increasing Live Engagement ROI
June 28, 2011

Forrester Research frequently points out the benefits of live online engagement. When e-businesses connect in real time with website visitors, those…

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