We have just released version 6.7 of VeriShow that supports mobile-specific live help button display and various bug fixes.
Mobile-Specific Live Help Button
We have now added to our standard code embedding additional parameters that allow you to display a different button specifically to mobile (smartphone, tablet) devices. If you are interested in showing a different button for these devices than the one shown for desktop users, you can now choose a different graphic to display.
The two new parameters are:
- mobile_img_url – determines the button’s image path for online state for mobile devices. E.g. img_url =”https://www.domain.com/live_help.png”
- mobile_offline_img_url – determines the button’s image path for offline state (when no agent available) for mobile devices. E.g. offline_img_url =”https://www.domain.com/live_help_unavailable.png”
An example of live help button code that displays one button for desktop users and another for mobile is as follows (note the two different URLs per device):
For additional instructions, in your VeriShow account please go to Call button > Standard Site > Advanced Embedding.
The following has been fixed in this version:
- There was an issue with turning off the desktop notifier (to get incoming call alerts in your desktop)
- At times turning on video on Android devices would interfere with co-browsing
If you have any questions or would like to have assistance with this type of embedding, please contact us.