Enhance your LivePerson’s chat software with VeriShow human engagement tools
VeriShow is the world’s leading multimedia live engagement platform for delivery of real time personal interactive support to help companies increase sales and conversion rate. Fully integrated with LivePerson, Inc. (Nasdaq: LPSN), which offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, the VeriShow platform lets agents escalate high-priority visitors from a LivePerson to Video Chat session with cobrowsing and content sharing capabilities. In addition to video chat, agents can co-browse their site, share and annotate images, files and videos clips for visitors.
- Content sharing with extensive file format support – share and annotate a wide range of standard documents such as Microsoft Word, PPT, PDF, JPG images and video clips with visitors.
- Visitor content sharing – Let your visitor share content with you
- Co-browse the client’s website – co-browse your web site with VeriShow Platinum secured co-browser to better direct your clients while in sessions.
- YouTube video sharing – share, pause, annotate, point out features in a YouTube video clip.
- Form completion and electronic signatures – help your visitors complete online forms and applications with this liveperson chat software integration.
- Remote Camera – Let agent use customer camera to help in providing real time help.!
The agent is sharing a product image with the customer (agent view).
The visitor sees the shared image in real time while chatting to the agent (visitor view).
- Continue to enjoy LivePerson’s business intelligence – smart rules still apply.
- Increase sales and conversion rates – content sharing can help close deals and up-sell orders.
- Increase average order value – the use of Multimedia can contribute to a higher AOV.
- Deliver unparalleled customer service – provide more effective service and quicker answers.
- Escalate high-priority customers to a multimedia-enhanced session – based on the sales opportunity or type of service request.
What’s required Integration with LivePerson’s Chat?
VeriShow is a SaaS solution, which means you do not have to download any software. An integration with the LivePerson account is needed as well as a simple setup on each agent’s console.
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