Frequently Asked Questions

These are common questions users ask us about VeriShow’s live support & real-time collaboration. If you can’t find the answer to your question here, please contact us.

What is the VeriShow Live Help Button?

How can I have audio, video and phone bridging in a session?

What type of files can be shared with a customer in a session?

How much does Verishow Live Support cost?

Is the Free account really free?

Is there a minimum term for the paid price plan?

What if I want to use VeriShow with my own branding?

What are the minimum system requirements for using VeriShow?

Where is VeriShow hosted?

What is Software as a Service (Saas)?

Where can I provide feedback?

What is the VeriShow Live Help Button?

The VeriShow Help Button is added to your website. When users click on it they are able join a session with you. If you’re not available, they can leave a message for you or connect with you on the phone (Web to Phone feature).

Installing the call button is simple: you merely need to insert the pre-supplied HTML code into your site pages. All instructions are provided online, a comprehensive User Guide is available, and our technical support personnel are on-hand to assist with any queries.

Two button positions are available to choose from (right or left, in different colors) – each of which ‘floats’ on-screen, ensuring that it is displayed in the same place even when scrolling. Buttons can also be embedded in page and customized in various ways.

To ensure that your website visitors understand your representatives’ availability status, you can specify whether the VeriShow Call Button will be Static or Dynamic.

The Static option: the button will be permanently displayed on every page of your website.If your site representatives are not available, visitors will be presented with a short form that invites them to provide their contact information and brief details about their enquiry.

The Dynamic option: only displays the button when your site representatives are logged-in and available to participate in sessions. With this option you can also present an offline state for your button (e.g. that would ask to leave a message).

For a site representative, using VeriShow is equally straightforward. Your site representatives merely need to log in to the VeriShow platform to make themselves available.

How can I have audio, video and phone bridging in a session?

Voice over IP (VOIP) audio/video are available in VeriShow’s Plus plan. The web to phone feature that allows your customers to connect with you on the phone (from their browser or phone) even when your agents are away from their desk is available in the Basic and Plus plans of VeriShow.

What type of files can be shared with a customer in a session?

Using the Share File application, an agent can share Office documents, PDFs and image files such as PNG or JPG. Video files of the following formats can be uploaded using the Manage Content section of VeriShow and shared using the Share File app: AVI, WMV, MPEG, MP4, MOV, FLV – Max Size: 50MB. Customers can also share files documents and images with an agent using the Visitor’s Doc application.

How much does VeriShow cost?

A feature limited version of VeriShow (the Free plan) is provided free of charge; you can sign-up and try it. The Basic plan costs $7.99/month/agent and provides the web to phone functionality, which allows your customers to reach on your business the phone when your agents area away from their desk or too busy to take calls. If you are interested in video chat, co-browsing and content sharing features, please contact us for a quote.

Is the Free account really free?

Yes. You can sign-up for a Free account and enjoy a free chat solution for up to 3 agents!

To find out more information about prices of our other packages, visit our pricing page or contact us.

Is there a minimum term for the paid plans?

Premium plans are charged on a monthly basis, and you can cancel your subscription at any point.

What if I want to use VeriShow with my own branding?

The Plus plan provides just that. It provides a white labeling option and allows you to have the product with your own branding and is offered with our extensive set of features. Please contact us for additional information.

What are the minimum system requirements for using VeriShow?

Please see VeriShow’s Technical Requirements: https://www.verishow.com/technical-requirements/

Where is VeriShow hosted?

VeriShow is hosted on Rackspace – on the best hosting-server money can buy. It has 5 fast connections to the Internet backbone and a 99.99% uptime SLA.

What is Software as a Service (Saas)?

SaaS is a model of software deployment in which a software vendor licenses an application to customers for use as a service on demand. SaaS software vendors either host the application on their own web servers or download the application to the customer’s device, disabling it after use or after the on-demand contract expires.

VeriShow is provided as a Software as a Service (SaaS) application, some even call it PaaS (as in Platform as a Service) – hosted on the Internet and accessed on demand. It requires no configuration or maintenance by your technical personnel, and no purchase, download or installation by your site visitors.

With the growth of high-speed networks and universal Internet access, SaaS is rapidly gaining in popularity, as it shifts the responsibility for getting – and keeping – an application up and running from the customer to the vendor; and offers several key advantages over traditional ‘on-premise’ licensed software solutions:

Cost Savings: By subscribing to a SaaS service, businesses avoid much of the capital expenditure associated with implementing conventional software solutions. Aside from saving on the costs of purchasing, installing and maintaining the software itself, they do not need to invest in the hardware and technical resources required to run and support it.

Most SaaS services are provided on a monthly or annual subscription basis. As a result, they are much easier to incorporate into financial budgets than a large one-time outlay. Moreover, a subscription-based model offers much greater licensing flexibility – customers can alter the terms of their subscription as their needs evolve, by adding or removing users and functionality.

Time Savings: Because SaaS services are hosted remotely, businesses eliminate many of the tasks associated with conventional software deployment: the applications have already undergone extensive testing, and are up and running on the SaaS vendor’s data center.

As a result, deployment times tend to be much shorter with SaaS applications than with traditional ones. Research has shown that even the most complex SaaS solutions can typically be fully integrated into client organizations within one to three months, compared to 18 months for conventional software applications.

Immediate Upgrades: With traditional licensed software, customers usually have to wait between one and three years for a new release to benefit from the latest innovations. Given the cost and complexity of implementing a new version, many businesses deem it impractical to upgrade each time a new release becomes available.

SaaS services allow every customer to automatically benefit from application improvements and innovations on an ongoing basis – as soon as a new or enhanced feature is released, they can begin using it. All users can be upgraded simultaneously, without calling upon internal technical resources for installation and configuration. Because SaaS vendors can constantly monitor how customers are using their applications, they can analyze that that data to speedily improve usability, functionality and performance.

Better Support: Unlike traditional ‘on-premise’ software licensing, which puts the burden of supporting and maintaining applications onto the customer, the SaaS software model places that onus on SaaS vendors, whose business success depends on delivering a high-quality and reliable service.

As a result, vendors are constantly investing in the latest hardware and ancillary services to deliver their applications. And customers enjoy improved support by communicating directly with support professionals who can monitor their specific implementation online to address queries and resolve issues, and who have access to the original application development team.

Where can I provide feedback?

We welcome and value your feedback. We take customer feedback into consideration as much as possible. Please use our contact page to send us your comments.

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