In: Live Chat

4 Popular Levels of Customer Engagement
August 25, 2011

Today’s online marketers and retailers are eager to deliver “customer engagement” But you need to meet your customers at their preferred…

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4 Tips For Your Customer Service Reps on Multimedia Chat
August 23, 2011

Let’s say you’ve deployed multimedia chat. You’ve taken a big step toward better customer support and increased sales rates. However, you…

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7 Cases When Text Chat Is Not Enough
August 9, 2011

Text chat is a valuable tool in e-business. Most prospects use it with ease to answer basic questions or…

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