In: Customer Service

Co-Browsing: Take Web-Based Customer Service up a Notch
September 17, 2015

Throughout the digital revolution, consumers have shown a marked fondness for technologies that make their online engagements more participatory. As this…

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How Co-Browsing Aids Customer Loyalty
September 17, 2015

In Personalization Strategies to Attract and Retain Customers, you will find that nowadays, most salespersons or CSRs use technology to build…

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Connect with Your Customers this Holiday Season through Co-Browsing
September 17, 2015

As the Holiday seasons are gradually approaching, the following online buying behaviors can be noted based on the online shopping activities…

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VeriShow for Salesforce - Customer Service with Video Chat & Co-Browsing
VeriShow for Salesforce: Customer Service with Video Chat & Co-Browsing
August 19, 2015

For enhanced sales and customer-service performance, businesses have to reinvent their online sales and customer support strategies. In today’s global market,…

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Should You Offer Video Chat as Part of Your Customer Service Approach
Should You Offer Video Chat as Part of Your Customer Service Approach?
April 7, 2015

Overview In the following write up we will try to answer this question by providing information about the state of the…

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Customer Engagement for Online Sellers
January 14, 2015

As eCommerce activities continue to grow, organizations need to ensure the level of customer support improves and exceeds customers’ expectations. Customer…

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How Live Customer Service Software Can Reduce Shopping Cart Abandonment (and Help You Generate More Revenue in the Process)
February 28, 2013

Every business transaction contains a set of small-scale customer decisions and considerations. In a perfect world, your business would have control…

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Why Online Customer Service Must be Personal
December 27, 2012

Online personal customer service has become increasingly important in building long-term relationships with customers and increasing overall companies’ ROI. Experts agree…

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This Month’s Top 5 Customer Service Shout Outs on Twitter
November 15, 2011

It’s November, everyone. As we always, let’s recap on the five best customer service shout outs on Twitter in the past…

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Top 5 Customer Service shout-outs-on-twitter-in-september
Top 5 Customer Service Shout Outs on Twitter in September
September 27, 2011

As you know, every month we compile our favorite list of the top 5 customer service shout outs on Twitter (Did…

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