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Top 5 Customer Service shout-outs-on-twitter-in-september

Top 5 Customer Service Shout Outs on Twitter in September

As you know, every month we compile our favorite list of the top 5 customer service shout outs on Twitter (Did...

business-challenge-solved-remote, live-coll-boration-for-design-consulta...

Business challenge solved: remote, live collaboration for design consultations

Anyone who has lived through a kitchen remodel or other major renovation knows how quickly architectural and design plans can change...

get-in-the-black-this-holiday-season-with-multimedia-live-chat

Get in the black this holiday season with multimedia live chat

Consumers might raise their eyebrows when Christmas tinsel hits the store aisles before Halloween, but there’s a reason why the holiday...

be-a-hero-to-your-customer-with-multimedia-Real-Time Support

Be A Hero To Your Customer With Multimedia, Real-Time Support

The bike was delivered in a completely flat box. The woman who ordered it as a surprise for her husband knew...

4 Misconceptions About Online Customer Service

Ask even the most established e-business about the principles of online customer service, and you’re likely to hear some wild misconceptions....

WordPress Users Give Thumbs-Up To New VeriShow Plugin

Multimedia chat provides valuable customer service, sales and marketing functions to website owners – as long as the applications available integrate...