August 2017

Companies lose due to poor customer handling
Companies Can Lose Customers from Poor Service
August 30, 2017

Customers today are more than ever in the driving seat. With the power of digital media, they have become more informed…

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Why bots are not enough to drive your company customer support
Why bots are not enough to drive your company customer support
August 26, 2017

Chat bots are most likely to drive your customers away The newest hype sweeping across the customer service field is the…

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Omni-channel services: digital transformation of banking
Omni-channel services: pushing digital transformation of banking
August 23, 2017

Making the digital platform core of the business is no longer a choice for companies. Customer expectations have evolved with the…

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where-does-prompt-online-live-help-fit-in-the-sales-funnel-01
Where does prompt online live help fit in the sales funnel?
August 20, 2017

With just a click of a button, customers are today able to gather information, compare features between different products and make…

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why-live-help-is-essential-for-mobile-banking-01
Why Live Help is essential for Mobile Banking solutions?
August 3, 2017

For banking customers, no doubt the mobile phone has added an additional layer of convenience. With advantages like instant connectivity, ready…

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