November 2015
Cobrowsing: Integration of customers and service centers in one place
November 30, 2015Time has become a shortage. There is so much to do that we don’t realize when it passes by. Customers feel…
Read More[Part 1] Will cars be purchased online in the future?
November 23, 2015Some dealers will tell you cars won’t be sold online. Consumers will tell you they wish they could purchase cars online….
Read MoreThree trends shaping the future of customer service
November 19, 2015Customer service has evolved significantly over the years from call centers with low-key technological approach to multi-channel call centers with evolved…
Read MoreWhy Dealer’s Mobile Strategy is Broken
November 16, 2015Mobile optimized is a buzz word in the automotive industry, but dealers and vendors continue to underestimate the opportunity. For most…
Read MoreThe secret to difficult and expensive transactions online is personal attention
November 13, 2015What drives a business forward more than the excellence of its products and services? Simple. Its customers. If a customer isn’t…
Read MoreFuture Proofing Your Website Strategy
November 10, 2015Consumers are connected to the commercial world with their mobile devices because it’s convenient. New companies will connect with mobile devices…
Read MoreMake the world a smaller place with real time presence directly from your website
November 9, 2015Response. Satisfaction. Engagement. Services. Add the word “customer” to these words and you understand the main concerns of each and every…
Read MoreLarge Video, Canned Responses & Enhanced 3rd-party Reporting | VeriShow 6.3
November 9, 2015The new VeriShow release provides the option to show video chat in a larger view, use pre-made chat responses and has further…
Read MoreWith improved online customer service, more complex transactions are moving online
November 5, 2015With the evolution of e-commerce, consumers are now getting the benefit of real time personal customer service. It is changing the…
Read MoreThe Future of Automotive Shopping
November 2, 2015Recent survey by eBay Motors called the –Future of Automotive Shopping-, found that consumers – especially younger drivers aged 18-29 –…
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