November 2015

Cobrowsing: Integration of customers and service centers in one place
November 30, 2015

Time has become a shortage. There is so much to do that we don’t realize when it passes by. Customers feel…

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Will cars be purchased online in the future
[Part 1] Will cars be purchased online in the future?
November 23, 2015

Some dealers will tell you cars won’t be sold online. Consumers will tell you they wish they could purchase cars online….

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Three-trends-that-are-shaping-the-future-of-customer-service
Three trends shaping the future of customer service
November 19, 2015

Customer service has evolved significantly over the years from call centers with low-key technological approach to multi-channel call centers with evolved…

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Why Dealer's Mobile Strategy is Broken (2)
Why Dealer’s Mobile Strategy is Broken
November 16, 2015

Mobile optimized is a buzz word in the automotive industry, but dealers and vendors continue to underestimate the opportunity.  For most…

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The secret to difficult and expensive transactions online is personal attention
The secret to difficult and expensive transactions online is personal attention
November 13, 2015

What drives a business forward more than the excellence of its products and services? Simple. Its customers. If a customer isn’t…

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Future-Proofing-Your-Website-Strategy
Future Proofing Your Website Strategy
November 10, 2015

Consumers are connected to the commercial world with their mobile devices because it’s convenient. New companies will connect with mobile devices…

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Make the world a smaller place with real time presence directly from your website
Make the world a smaller place with real time presence directly from your website
November 9, 2015

Response. Satisfaction. Engagement. Services. Add the word “customer” to these words and you understand the main concerns of each and every…

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Large Video, Canned Responses & Enhanced 3rd-party Reporting
Large Video, Canned Responses & Enhanced 3rd-party Reporting | VeriShow 6.3
November 9, 2015

The new VeriShow release provides the option to show video chat in a larger view, use pre-made chat responses and has further…

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With-improved-online-customer-service-more-complex-transactions-are-moving-online
With improved online customer service, more complex transactions are moving online
November 5, 2015

With the evolution of e-commerce, consumers are now getting the benefit of real time personal customer service. It is changing the…

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The_VeriShow_path_to_online_sales
The Future of Automotive Shopping
November 2, 2015

Recent survey by eBay Motors called the –Future of Automotive Shopping-, found that consumers – especially younger drivers aged 18-29 –…

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