When HBR Labs was founded in 2007, our goal was to develop and market easy-to-use, intuitive and affordable Web-based solutions. VeriShow…

As you know, every month we compile our favorite list of the top 5 customer service shout outs on Twitter (Did…

Anyone who has lived through a kitchen remodel or other major renovation knows how quickly architectural and design plans can change…

Consumers might raise their eyebrows when Christmas tinsel hits the store aisles before Halloween, but there’s a reason why the holiday…

The bike was delivered in a completely flat box. The woman who ordered it as a surprise for her husband knew…

Ask even the most established e-business about the principles of online customer service, and you’re likely to hear some wild misconceptions….

Multimedia chat provides valuable customer service, sales and marketing functions to website owners – as long as the applications available integrate…

In this time of extreme transparency and immediate public feedback, criticisms and reviews, every business owner shudders at the repercussions that…

When we announced our integration with LivePerson in June, we shared a video exploring the ways in which one company might…