Update, VeriShow Dashboard, January 26, 2011
Following the latest 2.0 release, VeriShow was updated with
additional an feature:
The VeriShow Dashboard: The VeriShow Dashboard is a
desktop add-on that expands VeriShow connectivity to the desktop of a
personal computer. The dashboard loads on computer start-up and allows a
VeriShow host to be connected to customers or clients without having to
be logged into a browser. VeriShow participants who are not session
hosts (such as clients and customers) will still connect to the platform
from within their browser.
VeriShow Dashboard is available via download and during the
installation process may require the installation of Adobe Air®. Once
the VeriShow Dashboard is installed, a VeriShow icon will be displayed
on the host’s desktop navigation bar. When a client or customer seeks
browser-based support through the VeriShow platform, the Dashboard
rings; alerting the host that a customer or client is looking for
support.
The Dashboard is available in the Account Admin (when logged in
to VeriShow). Note that installing the Dashboard is completely optional
and it is possible to continue to use VeriShow through a web browser.
Update, October 31, 2010
Following the latest 2.0 release, VeriShow was updated with
additional features:
Session recording – VeriShow now records all session
events (including text chat and collaboration activities, excluding
audio and video conversations). The host of the session can access the
recorded sessions through the Session History option under
Account Activity (in their account administration). This feature can be
very useful for viewing meeting notes.
Inviting participants using a session number – Session
hosts can now invite participants to join a session by using a unique
session number. The number that is available to hosts through the
‘Invite new participants’ button can by entered by participants in the
designated area on the VeriShow homepage. This feature adds another way
to invite participants to a session, for example escalating inbound
phone calls to a web-based collaboration session.
Telephony (Audio Conference Call) – The Audio and Video
(VoIP) capabilities of VeriShow are subjected to Internet bandwidth
variations that may affect their performance. Therefore, we added this
new feature to provide participants with an additional form of
communication to ensure consistency. The telephony feature was added to
selected accounts. The host and participants of the session can invite
others to join a conference call. They can then dial into a conference
call (number available on the left hand side) and communicate over the
phone while working together in the live collaboration session. If you
are a Professional VeriShow account owner and interested in adding this
feature, please contact us.
VeriShow 2.0, August 22, 2010
VeriShow version 2.0 – Overview
New Features & Design
Bug Fixes
VeriShow version 2.0 – Overview
The all new VeriShow 2.0 brings to you a totally new and fresh
look. We have revamped the platform and enhanced the user interface’s
intuitiveness and improved ease of use. Our Account Administration’s
features have been re-categorized and grouped by common usage and
frequency of use. Our Online Session interface has been redesigned to
support extensive Audio & Video features and an all new thumbnail
style menu with new features for Screen Sharing and Screen Capture and
much more. New product subscription plans have been added:
- FREE plan with a
limited 5 hours of audio and video teleconferencing per month and a
standard feature set
- Professional plan
with unlimited audio and video teleconferencing and a comprehensive
feature set
- Enterprise Solution
that include private branding.
Last but not least, we have added a comprehensive set of video
tutorials that will easily guide you through the different VeriShow
activities; short and concise these tutorials explain it all… enjoy!
New Features & Design
Account Administration
The account administration menus have been redesigned and
transformed into an intuitive set of menus. The account administrator is
provided with easy access to:
- Account Activities –
this menu is the new default menu that appears when you login. It
includes our legacy monitoring tools: such as Account
Inbox (for monitoring request
submitted on missed calls) and the account Session
History (form monitoring all
your account’s/live rep’s sessions). We have added the following new
options:
- Active Sessions - view
all of your accounts currently active sessions – who is hosting the
session, who is participating in the session and what is transpiring
in the session; for example what application are being used and what
content is being shared.
- Incoming Request Queue
– this new queue is for Call Center type implementations. When a
customer clicks on the embedded call button, they actually initiate an
online session and wait for a Live Rep to join the session. This queue
reports these incoming requests. The Account Admin and Live Reps
monitor the incoming request queue, and “join” sessions as the
requests come in.
- Billing – provides
you with a report of all your financial transaction regarding
VeriShow, the number of Seats you are paying for and access to the
actual invoices in the 3rd party billing system.
- Account Content –
this menu provides all the tools you need to upload and manage your
account content; Documents (majority of media types), videos, Form
Templates, Customer Filled forms
- Account Admin –
this menu provides all you need to setup your account and everything
required for integrating the VeriShow Call button on your website. We
have added a new feature:
- Billing Setup –
this new option provides access to your billing info maintained on in
the 3rd party billing system. You can modify what credit card will be
charged; acquire Additional Seats and more…
- Help – We have
added a comprehensive set of video tutorials that will easily guide you
through the different VeriShow activities and features.
- Test your Webcam –
A new tool that will help minimize issues with your A/V transmission
Enterprise Solution/Private branding
We have added a new VeriShow Enterprise Solution for those
seeking seamless integration with their existing websites. This solution
provides you the customer with the ability to maintain complete privacy,
your Site-Visitors will not even know that they are using VeriShow –
since VeriShow will not appear in the URL and in addition you will be
able to customize the platform’s color scheme so it matches your own.
This solution is available at an additional cost. It is priced
from $10,000 and up, per solution, depending on scope.
Contact us or email us at Info@Verishow.com for all the
details.
In the Session
We have enhanced existing features and added new cutting edge
applications to our already extensive set:
- Menu Design – our
new applications menu is thumbnail/icon oriented. Less to read more to
click.
- Audio/Video Capabilities
– Audio and video are no longer linked and can be used together or
separately and the same goes for the session participants – they can
choose to be heard and not seen, seen and not heard etc. We have also
added a Webinar mode – where participants watch, but cannot participate
- Sharing Files – All
files, whether from your local computer, account content, company files
on your company server, Google Docs can be uploaded from a single menu
option with a new expanded file chooser
- Share Screen – you
can now easily share your desktop (view only) with the other session
participants. This allows you to share anything on your computer with
others
- Screen Capture –
ever needed the option of referring back to what u were sharing, for
example a training session? The host can now capture any open desktop
window, upload the image into the session, collaborate on it with
others using VeriShow annotation tool bar and save the result as a pdf
for future reference
- Co-Editing – Text
Editing can now be done in parallel and it’s is no longer necessary to
transfer control to allow editing, all participants can add text during
the session
- Unit Converter – we
have added a Unit Converter application. During your online sessions
you can convert length, temperature, speed, volume, computer units and
more…
- Financial Calculator
– we have added a financial calculator for those who need to calculate
PV, FV, interest rates or payments, or do other financial calculations
- Chat Translator –
it is now both integrated into the chat box also available as a stand
alone application allow you to communicate in various languages
- Weather Forecast -
you can also see weather forecast and share that with others whilst in
an online session
- Session Timer – A
session timer now appears above the session navigation bar; so if your
service is charged by elapsed time this can be monitored throughout the
session
Starting a session
Thus far, your customers could click on the embedded call button
and you would let the customer join the session without necessarily
knowing what the customer has in mind.
We have now added the capability to let the customer start the
session and invite you – the Live Rep to join that session. This is a
great tool when customers want to discuss content they own such as bills
with a customer service rep.
In this new functionality Live Reps monitor the new incoming
session queue and join these sessions at will. This will allow Live
Rep’s to utilize their time and allow for better monitoring of session
traffic.
Bug Fixes
We have invested much time and effort to stabilize our technology
to comply with Low-Bandwidth Internet connectivity.
This has rectified issues with audio/video interference and
session interrupts.
We have also added a recovery procedure, for lost connections,
due to low-bandwidth or Internet connectivity loss. This procedure
automatically kicks in when a session participant is disconnected during
a session, due to connectivity issues. The session host has clear
visibility that a participant has been disconnected and reconnected.
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