Live support & real-time collaboration white papers: learn
what kind of support your customers will expect in the coming years and
how you can exceed their expectations.
The Role of Multi-Media Engagement Platforms in
Delivering Telemedicine and Telecare (Winter 2011)
With telemedicine and telecare sure to play a prominent role in
delivering healthcare to hard-to-reach patients and patients who choose
to age in place, focus must be placed on the needs of both providers and
patients. While telemedicine and telecare are broad categories
encompassing a variety of automated monitoring tools, this paper focuses
solely on the critical live interactions between caregivers, doctors and
patients.
Read more... (PDF, opens in a new window)
Raising the Bar for Real-Time Web-Based
Interactions - The Need for Multi-Media Tools in Live Support &
Real-Time Collaboration (Summer
2010)
This paper explores what the next generation of a web-based live
support and real-time collaboration platform must encompass in order to
meet the evolving demands of businesses and organizations so that they
may better engage their website visitors. It also discusses the
technical requirements of delivering a high-touch, multi-media
interaction platform.
Read more... (PDF, opens in a new window)
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