Enhance online customer service – and increase your first-contact resolution (FCR) rate – with VeriShow’s real-time web-based collaborative platform.
Quality customer support has a direct impact on your bottom line; the more customers you retain, the lower your overall costs.
When your customers have pressing questions or issues, ensure your service reps are able to address them fully the first time they contact you. VeriShow offers
a wide range of features
to let your online customer support teams do just that, including live support chat, audio and video conferencing, co-form completion and electronic signatures, document and image sharing.
Live customer service scenario videos
Watch how online customer service reps use VeriShow for live customer service to resolve customer issues immediately:
This client has brought his car into his dealership repair shop. After examining the car, the repair shop uses the image (document) sharing feature to show the client the extent of the damage and the work that is required. This meeting is conducted via the web, sparing the client an inconvenient trip to the repair shop. VeriShow also lets the repair shop make the repair immediately – and that gets the car back to its owner without delay.
A TV Cable customer doesn’t know how to use his remote control. Rather than direct the customer to an instruction page on its website, a customer care representative uses a combination of VeriShow’s video conferencing and image highlighting to walk the customer through his remote control functions. The interaction also provides an opportunity to up-sell the customer on additional services.
Watch more videos or just try it!
See how VeriShow can be used for
online sales
, and
online live demonstrations
, and
web meetings
, or just
try VeriShow, free!
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