These are common questions users ask us about VeriShow’s live support
& real-time collaboration. If you can’t find the answer to your
question here, you are welcome to
contact us.
What is the VeriShow Live Support Call Button?
How can I hold sessions that
are not limited to 30 minutes (Free accounts)?
How can I have audio, video and telephone
conferencing in a session?
What type of video files can be uploaded and shared?
How much does Verishow Live Support cost?
Are the Free account and 14-day trials really free?
Is there a minimum term for the paid price plan?
What if I want to use VeriShow with my own
branding?
What are the minimum system requirements for using
VeriShow?
Where is VeriShow hosted?
What is Software as a Service (Saas)?
Where can I provide feedback?
What is the VeriShow Live Support Call Button?
The VeriShow Call Button is added to your website. When users click on
it they are able join a collaborative session with you.
If you’re not available,
they can leave a message for you.
Installing the call button is simple: you merely need to insert the
pre-supplied HTML code into your site programming. All instructions are
provided online, a comprehensive User Guide is available, and our
technical support personnel are on-hand to assist with any queries.
Two button positions are available to choose from (right or left, in
different colors) - each of which 'floats' on-screen, ensuring that it
is displayed in the same place even when scrolling.
To ensure that your website visitors understand your representatives'
availability status, you can specify whether the VeriShow Call Button
will be Static or Dynamic.
The Static option: the button will be permanently displayed on every
page of your website.If your site representatives are not available,
visitors will be presented with a short form that invites them to
provide their contact information and brief details about their
enquiry.
The Dynamic option: only displays the button when your site
representatives are logged-in and available to participate in sessions.
For a site representative, using VeriShow is equally straightforward.
Your site representatives merely need to log in to the VeriShow website
and click on 'Start a session' to make themselves available (they must
remain available to participate in sessions).
How can I hold sessions that are not limited to 30 minutes (Free
accounts)?
Upgrade to a
Basic,
Standard or
Professional account where
sessions are not time-limited.(log into your account and use the
upgrade link at the top right).)
How can I have audio, video and telephone conferencing in a session?
Voice over IP (VOIP) audio/video and telephone conferencing are only
available in
Basic,
Standard,
Professional, and
Enterprise Solution s, please
sign up to one of those plans to enjoy inclusive conferencing and many
more features and benefits.
What type of video files can be uploaded and shared?
Video files of the following formats can be uploaded using the Manage Content section of VeriShow and shared using the Share File app:
AVI, WMV, MPEG, MP4, MOV, FLV - Max Size: 50MB
How much does VeriShow Live Support cost?
A feature limited version of VeriShow (the Free plan) is provided free of charge;
you can sign-up and try it.
To find out more information about prices of our other packages, see the
VeriShow live support pricing page.
Are the Free account and 14-day trials really free?
Yes. You can sign up for a Free account – this account is initially set on the Standard plan for 14
days, for you to try most of what VeriShow has to offer. Following this period, you will be able
to choose whether to continue on the Standard plan or on the Free one.
All other premium account 14-day trials are free and do not require a credit card.
To find out more information about prices of our other packages, see the VeriShow live support pricing
page.
Is there a minimum term for the paid plans?
The first 30 days are free on all premium plans! After the trial period
if you choose to continue on a premium account subscription (that is renewed monthly),
your commitment is for 30 days only. You are not committed to any term beyond that and
can cancel your subscription at any point.
What if I want to use VeriShow with my own branding?
The
Enterprise Solution provides
just that. It provides a white labeling option and allows you to have
the product with your own branding and is offered with our extensive
set of features. Please
contact us for additional information.
What are the minimum system requirements for using VeriShow?
The requirements for VeriShow are quite minimal which makes hosting any
type of session very easy.
-
Any standard Windows / Mac OS computer
-
Adobe Flash 10.3+
-
Internet connection - Broadband connection required for Audio/Video
conferencing (VOIP).
Any of the following browsers:
-
Internet Explorer 7+
-
Firefox 3.6+
-
Chrome 10+
-
Safari 4+
The Screen Sharing (Java) application requires Java version 1.5+. On
Mac, this application only works on Safari and Chrome browsers. Note
however, that you can use the alternative Screen Sharing (Flash)
application that works on all browsers and does not require Java.
Where is VeriShow hosted?
VeriShow is hosted on Rackspace - on the best hosting-server money can
buy. It has 5 fast connections to the Internet backbone and a 99.99%
uptime SLA.
What is Software as a Service (Saas)?
SaaS is a model of software deployment in which a software vendor
licenses an application to customers for use as a service on demand.
SaaS software vendors either host the application on their own web
servers or download the application to the customer's device, disabling
it after use or after the on-demand contract expires.
VeriShow is provided as a Software as a Service (SaaS) application,
some even call it PaaS (as in Platform as a Service) - hosted on the
Internet and accessed on demand. It requires no configuration or
maintenance by your technical personnel, and no purchase, download or
installation by your site visitors.
With the growth of high-speed networks and universal Internet access,
SaaS is rapidly gaining in popularity, as it shifts the responsibility
for getting - and keeping - an application up and running from the
customer to the vendor; and offers several key advantages over
traditional 'on-premise' licensed software solutions:
Cost Savings:
By subscribing to a SaaS
service, businesses avoid much of the capital expenditure associated
with implementing conventional software solutions. Aside from saving
on the costs of purchasing, installing and maintaining the software
itself, they do not need to invest in the hardware and technical
resources required to run and support it.
Most SaaS services are provided on a monthly or annual subscription
basis. As a result, they are much easier to incorporate into financial
budgets than a large one-time outlay. Moreover, a subscription-based
model offers much greater licensing flexibility - customers can alter
the terms of their subscription as their needs evolve, by adding or
removing users and functionality.
Time Savings:
Because SaaS services are
hosted remotely, businesses eliminate many of the tasks associated
with conventional software deployment: the applications have already
undergone extensive testing, and are up and running on the SaaS
vendor's data center.
As a result, deployment times tend to be much shorter with SaaS
applications than with traditional ones. Research has shown that even
the most complex SaaS solutions can typically be fully integrated into
client organizations within one to three months, compared to 18 months
for conventional software applications.
Immediate Upgrades:
With traditional licensed
software, customers usually have to wait between one and three years
for a new release to benefit from the latest innovations. Given the
cost and complexity of implementing a new version, many businesses
deem it impractical to upgrade each time a new release becomes
available.
SaaS services allow every customer to automatically benefit from
application improvements and innovations on an ongoing basis - as soon
as a new or enhanced feature is released, they can begin using it. All
users can be upgraded simultaneously, without calling upon internal
technical resources for installation and configuration. Because SaaS
vendors can constantly monitor how customers are using their
applications, they can analyze that that data to speedily improve
usability, functionality and performance.
Better Support:
Unlike traditional
'on-premise' software licensing, which puts the burden of supporting
and maintaining applications onto the customer, the SaaS software
model places that onus on SaaS vendors, whose business success depends
on delivering a high-quality and reliable service.
As a result, vendors are constantly investing in the latest hardware
and ancillary services to deliver their applications. And customers
enjoy improved support by communicating directly with support
professionals who can monitor their specific implementation online to
address queries and resolve issues, and who have access to the original
application development team.
Where can I provide feedback?
We welcome and value your feedback. We take customer feedback into
consideration as much as possible. Please use our
contact page to send us your comments.
Learn more or just try it!
See
what VeriShow can be used for ,
or just
try VeriShow for free now!
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