Written by Admin2 on . Posted in Audio Video, Cobrowsing, Content Share, Live Chat

For enhanced sales and customer-service performance, businesses have to reinvent their online sales and customer support strategies. In today’s global market, customers expect their online support requests to be resolved instantly and effectively. Competition and emergence of new digital platforms means that customer-support departments need to occasionally be more personal in the way they interact […]

Written by Admin2 on . Posted in Analytics, E-Commerce, General, Visitor Monitoring

On the cyber space, women surfers are still in the minority when compare to the men, but gradually the gender gap is closing. This gender gap is more apparent in developing countries, especially where online penetration is still low. Interestingly enough, along the global online population, women occupy the lion’s share of retail shopping scene. […]

Written by Admin2 on . Posted in Audio Video, Cobrowsing, Content Share, Live Chat, Mobile, Visitor Monitoring

Miscommunication is common in customer-service departments. Both customers and customer-service representatives have horror stories they have accumulated during their chat interactions and are happy to share. So here are five aggravating comments recorded from customers’ chat scripts, and five others recorded from the customer-service rep’s chat script—showcasing difficult, unresolved situations in different industries. Comments by […]

Written by Admin2 on . Posted in Audio Video, Cobrowsing, Content Share, In-store Kiosks, Live Chat

The use of self-service kiosks is on the rise. Industry segments such as transportation – airlines ticketing, government – US custom, banking – teller machines, or retail stores—have begun to utilize in-store kiosks. The self-service industry of the current decade recognizes that “automated or semi automated kiosks” are about to play a key role in […]

Written by Admin2 on . Posted in Audio Video, Cobrowsing, Content Share, Conversion Rate, General, Live Chat

In the retail industry, holidays season are significant as these are the times when retailers face massive increases in sales and customer-service departments must be well prepared to accommodate the high volumes of inbound calls. However, with the growing diversification in digital engagement tools and methods, Contact Centers must adjust their operations in order to […]

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