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SAN DIEGO, June 14, 2011 – VeriShow, provider of
a 100-percent SaaS-based live support and collaboration
platform, today announced it has integrated with the
LivePerson LiveEngage Platform. VeriShow complements a
website's live chat functionality with content sharing
capabilities, allowing e-tailers to enhance their online
customer service chats to support multimedia and
real-time sales.
Internet retailers can improve sales, website
conversions and customer service by expanding their chat
functionality with content sharing capabilities. The
VeriShow solution includes several applications that let
users share, annotate and edit documents; fill out and
sign forms; and collaborate via an interactive
whiteboard. Now fully integrated with LivePerson,
VeriShow helps companies escalate high-priority visitors
from a LivePerson live chat to a VeriShow
multimedia-based session.
VeriShow is quick and easy to implement. It can be
launched spontaneously and requires no download or
installations by either the customer or end users.
Additional key features include:
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Document sharing with extensive file format support:
Upload a wide range of standard documents, including
Microsoft® Word, Microsoft PowerPoint®,
Adobe® PDF and text files, image and video clip
files.
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Video sharing: Share videos and stop, annotate and
re-start product videos at will.
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Interactive whiteboard and extensive drawing tools:
Annotate, mark up and add comments to material, and
save all comments in a PDF format.
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Form completion and electronic signatures: Jointly
review, collaborate, append electronic signatures and
save finished results.
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Live Video Feed input: Attach a second camera source to
demonstrate products and highlight features.
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Screen sharing – Companies can share their screens with
their customers.
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Automatic text chat translation: Visitors can select
the language in which they wish to communicate and
translate incoming text instantly.
"Online visitors and customers have come to expect
instant support and live help. Our solution gives
e-tailers all the tools they need to create a more
personalized environment to engage website visitors,"
said Yuval Moed, CEO of VeriShow. "We aim to help
website owners increase sales, reduce overhead expenses
and improve service quality by increasing response
times. This leads to more effective and trustworthy
relationships with customers and prospects that can
ultimately impact the bottom line."
VeriShow is exhibiting and demonstrating its new
LivePerson integration at the Internet Retailer
Conference and Expo from June 14 to 17, 2011 at the San
Diego Convention Center at booth #825.
About VeriShow
VeriShow is a
product of
HBR
Labs, which was founded in 2007 to develop advanced,
simple-to-use, Web-based collaboration solutions to help
companies and individuals communicate and collaborate
effectively. VeriShow's multimedia and content-sharing
live chat capabilities let users show, share and sell
their products and services online and in real-time. HBR
Labs is also the creator of
www.ShowDocument.com
and
www.liveMDexpert.com.
The company's corporate headquarters are located in
Farmington Hills, Michigan.
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